General Conditions of Sale
These general conditions regulate the distance sales relationship between La Aceitera Jaenera and the user or client, in accordance with the legal stipulations and Spanish regulations.
The illustrations and/or photographs of the products offered on this website are intended to show a general idea of them and none of them will form part of the sales contract between La Aceitera Jaenera and the user or client. Please note that olive oil, the main product on our website, is a “living” product and its color evolves over time.
Pricing
The final prices of the products are those that appear on our website at the time of placing the order. The marked prices are indicated in euros and include 10% VAT. Transportation costs (if any), and taxes are clearly specified before processing payment.
Purchasing process
The process of purchasing any of nuestros products through our website, it is extremely simple, just by letting yourself go through the different screens you will be able to successfully complete your purchase from your home in a few minutes. However, below we describe the entire process. Do not hesitate to contact us if you have any difficulties.
The shopping basket.
Enter our store and choose the product that interests you most. Once you have chosen the product, click on the “add to cart” button below the chosen product. This product will automatically go to the contents of the basket that will be displayed at that moment and will offer you two alternatives: “continue shopping” or “go to checkout”. Click on “continue shopping” if you want to go to our store again or click “go to checkout” where you can view the products in your shopping cart and their prices.
You can manage the content of the cart by increasing or decreasing the number of units of a product or deleting it after it has been included. If you have forgotten to buy a product, click back in your browser and you will return to the store keeping the products you had already purchased in the cart, which you can return to as many times as you want, as it will appear on the right side of the menu bar. , in an intense green color.
Complete purchase.
Once the content of your cart has been defined, you must complete the purchase. At this point you must choose the shipping option if there are several proposals, as well as the payment method for the three proposals specified below. You must also identify yourself with your customer account if you already have it. having or recording your identification and delivery data in the case of being a new customer. Also, if you wish, you can include any observation or comment in the space reserved for it. Finally, you must accept the general conditions of sale and click the “complete purchase” button located at the bottom right.
Payment Methods:
- Credit card:
- If you choose this option, the website will take you directly to the payment gateway, where you can pay with the credit cards accepted by this system (La Caixa virtual POS). You just have to fill in the card number, the expiration date (month and year) and the validation code (three-digit code on the back of the card). All transmissions are encrypted and at no time do we store your credit card information.
- Wire transfer.
- If you have chosen the bank transfer option, when you click “buy”, a list of the products purchased will appear, with their amounts, the cost of transportation and the total to pay. You will also be told the bank account numbers where you must make the transfer, either online or physically from your bank.
- Paypal.
- If you choose this option, please note that a small charge will be applied for management costs, which are duly specified. By clicking the checkout button, it will link you directly to the Paypal website so that you can identify yourself and complete the payment with any of the cards supported by this system, following its instructions.
Secure payment
One of nuestros main objective is to facilitate the entire purchasing process for the user, through an easy and intuitive interface and providing secure payment methods. La Aceitera Jaenera has an SSL certificate that allows all transmissions within our website to be encrypted using the https protocol. Thus providing greater security and transparency throughout the entire purchasing process.
Shipping
From our website you can purchase products for shipping to any point on the Peninsula, the Balearic Islands and Europe. For the Canary Islands, Ceuta, Melilla or other destinations, consult with us before placing your order by email: [email protected]
The availability of the products offered on our website may vary depending on demand. Although we update our products, we do not guarantee that they will be available to you. nuestro In case of a shortage of stock, the product requested by the customer may be out of stock at that time. In this case, the customer will be notified, offering the alternatives of waiting until receipt of the missing product, replacing it with another of a similar or higher category, sending the rest of the products and refunding the price of the missing product or cancelling the order with a full refund of the amount paid.
Delivery
The plazoShipping and delivery times on the peninsula for products in stock are between 1 to 3 business days. For international destinations, the plazoDelivery times may vary from approximately 5 to 8 days, depending on the destination. If a product is not in stock, this plazo It may be extended until receipt of the corresponding product, in which case the customer will be informed of this circumstance.
Deliveries will be made to the address indicated in the order, by the chosen carrier if this option is possible, otherwise it will be used nuestro usual carrier. Delivery will be made on the ground floor of the recipient's building if they live in an apartment. Carriers are not obliged to access upper floors, although they usually do.
The client must inspect the package(s) at the time of delivery and note on the corresponding delivery note any incidents observed in them. If you appreciated defect, breakage or any other abnormal incident, you must communicate it as soon as possible to [email protected]. If the customer fails to make such notification, the customer will definitively assume that the products are, in all respects, in accordance with the contract and free of any defect that would be evident on reasonable examination, and consequently, the customer will be deemed to have accepted the products.
Right of withdrawal and claims
The buyer will have a plazo of fourteen calendar days, from the day of receipt of the product, to withdraw totally or partially from the purchase without penalty and without indicating the reasons. The exercise of the right of withdrawal will not be subject to any formality, it being sufficient for the customer to contact La Aceitera Jaenera indicating his desire to withdraw partially or totally from his purchase.
In exercising your right of withdrawal, the customer must return the purchased products postage paid and in the same conditions in which they were received. Once the return package has been received and its condition checked, La Aceitera Jaenera will pay the corresponding amount for the returned products. During the return process, the customer is responsible for any loss or damage to the products.
Warranty and returns
The Jaenera oil company guarantees the quality of its products under the legally established conditions. However, if the customer receives a product with any defect in quality, he or she will have the right to replace the defective product with another product with the same or similar characteristics or to reimburse the amount thereof and the corresponding transportation cost, if applicable. To this end, you must communicate it as soon as possible, so that the different alternatives can be offered.
Online dispute resolution (European Commission)
If you have problems with the products purchased online on our website and you believe that your complaint with our company has not been properly attended to, you can use this platform to file a complaint that will be resolved by an independent dispute resolution body: